CUSTOMER SERVICE:
We want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our Customer Service Team.  Any emails sent after business hours are responded to the next business day. 

RETURN POLICY:
Unworn and unwashed merchandise (excluding accessories and final sale items) can be returned WITHIN 14 DAYS of your item(s) delivery date. RNWY does not offer refunds of any kind, ONLY STORE CREDIT.

ORDER CHANGES:
We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

SHIPPED TO WRONG ADDRESS:
We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

CANCELLED ORDERS:
Please make sure you want your item before you place your order. We do not allow order cancellations due to the quick turn-around time of items selling out. 

SHIPPING:
Please allow 3-5 business days for your order to ship. Although, items generally go out within 24-48 hours. Once your order ships, you will receive a shipping confirmation email with a tracking number. Orders may be split across multiple shipments.

LOST OR STOLEN PACKAGES:
RNWY is not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” RNWY is not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding shipment tracking. 

SIZING GUIDE:
We are a curated boutique brand which means we do not offer a generic sizing guide.  However, in each items product description we note if an item runs oversized etc. If you have additional questions in regard to sizing you are welcome to email us at: info.runwaymesh@gmail.com

DAMAGED ITEMS:
All damaged items must be reported within 5 days of receiving the item. Please email us with a photo attached.  If you contact us after 5 days of receiving your damaged item, you will not be eligible for store credit or replacement.  

PAYMENT METHODS:
We accept Visa, MasterCard, American Express, PayPal, and RNWY gift cards.  We cannot change a payment method once your order is placed.

PHOTOGRAPHY:
We make every effort to display as accurately as possible the colors of our products. We do not take responsibility for monitor discoloration. 

PLEASE NOTE:
RNWY reserves the right to cancel and refund any order for any reason. 

ANY OTHER QUESTIONS?
No worries, babe! Shoot us an email: info.runwaymesh@gmail.com